Trims & Bows - Terms and Conditions

Terms and Conditions

During the period the goods are on hire the Hirer shall be solely responsible for the hired goods and shall be alone responsible for insuring the goods from time of acceptance of goods until return and acceptance of goods back into the possession of the Owner, Trims & Bows.

DAMAGE & LIABILITY
Unlike many companies in our position we can assure our customers that we are covered by public liability insurance and a copy of the certificate can be provided on request.

Trims and Bows shall not be held responsible for injury or damage to persons or property howsoever sustained arising from any goods under hire. We shall be under no liability in respect of any defect arising from wilful damage, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the linen without our approval.

Prices quoted are for one day’s hire only apart from day of delivery and collection. Subsequent days will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Trims and Bows and the Hirer.

Any permanent stains or damages to our chair covers such as mildew damage, food, drink, ink, mud, crayon, pulls in the fabric and burns etc will attract a replacement charge for each damaged item.

Any permanent stains or damage to chair covers will incur a charge of £15.00 per cover and £5 per organza sash. In addition, there will be a charge of £15.00 for any chair covers and £5 for any sashes not returned.

If vases or mirrors are damaged/lost there will be charge of £10.00 per vase and £8.00 per mirror. Charges will also apply if other items are not returned in good order.

BOOKING & PAYMENT TERMS

Final total payment is required in full 4 weeks prior to the event.

Full payment is due 4 weeks prior to the event.
A £50.00 deposit is required to reserve and secure the date. A booking can be made provisionally for a date at the discretion of Trims & Bows but cannot be guaranteed until a deposit is received along with a completed Booking Form. £50.00 is non refundable but will be put towards your total hire charge. The final balance plus a damage/loss deposit of £50.00, which will be returned to you once we have received our products and checked for loss/damage, will be required 4 weeks prior to the event.

In the unlikely event that your function is cancelled after the final balance has been paid, only the damage/loss deposit will be refunded.

Payments can be made by cheque or by bank transfer (details on request). If payment is not received before this time, we will assume our services are no longer required and will automatically cancel the order, sending an email to the customer confirming the cancellation and the retention of the £50.00 non fundable deposit.

We can accept last minute orders depending on availability. Full payment is required at time of booking for orders required within 4 weeks.

Prices quoted are for one day's hire only apart from day of delivery and collection. Subsequent days will be charged at a daily rate unless a special agreement has been arranged prior to the event between the Trims and Bows and the Hirer.

Contact should be made via the Trims and Bows’ website or by telephone to the numbers quoted but bookings must be placed in writing and confirmed by the Hirer. No verbal orders will be accepted under any circumstances. An order will not be viewed as confirmed until Trims & Bows have acknowledged either by email or in writing to confirm receipt of the non refundable £50.00 deposit to secure the required booking date.

Please note that since we don't like to rush and depending on the number of covers to be fitted we would require access to your venue at least 2-3 hours prior to your event.